Every organisation to some extent owes the smooth running of its operations to the knowledge supplied and developed by its people.
With this in mind it makes sense that this business knowledge should be fostered and shared throughout your organisation to ensure continued business continuity and success.
Challenges of Sharing KnowledgeKnowledge is power and people are often possessive about what they know. You may have formal procedures in place, but the reality is that most companies rely on informal practices and work-arounds that have grown up over time.
These practices often get the job completed faster and more effectively, but are known only to the people doing the work meaning they can easily be lost. It's only when you lose this key working knowledge that you realise how valuable it is.