Knowledge Management

Knowledge Management

Every organisation to some extent owes the smooth running of its operations to the knowledge supplied and developed by its people.

With this in mind it makes sense that this business knowledge should be fostered and shared throughout your organisation to ensure continued business continuity and success.

Challenges of Sharing Knowledge

Knowledge is power and people are often possessive about what they know. You may have formal procedures in place, but the reality is that most companies rely on informal practices and work-arounds that have grown up over time.

BENEFITS:

  • Increased productivity
  • Protect business continuity
  • Improved communication

ACTIONS:

  • Access existing knowledge within your organisation
  • Review & improve the identification & sharing of knowledge

These practices often get the job completed faster and more effectively, but are known only to the people doing the work meaning they can easily be lost. It's only when you lose this key working knowledge that you realise how valuable it is.

Key Questions To Ask About Your Knowledge Management
  • Where does the knowledge lie in your business or organisation?
  • How well do you share knowledge? - "It's not what you know but what you share that matters!"
  • If you do share knowledge, how do you organise it, store it and make it accessible?
  • How vulnerable are you to losing knowledge when people leave?
  • Are you using techniques to spot trends ahead of your competition?
  • Does your business or organisation embrace new ideas naturally and eagerly or are people cautious and risk averse
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